In my previous blog, I began to share learnings from our May 11th EOS® Users Group session. More than 30 Visionaries and Integrators™ (V’s & I’s) from EOS-using companies shared their experiences, learnings and best practices regarding the storms, reefs, and mutinies that can sink your implementation, and how to navigate your business through them to a safe port.
Four key elements emerged in our discussion: Setting the Leadership Team; becoming Open & Honest; achieving EOS Mastery; and making EOS Sustainable. Today we address becoming Open & Honest.
One of the most interesting and challenging parts of the journey as an EOS Implementer™ is watching a leadership team get open & honest. Open minded to other’s opinions and perspectives, transparent with where everyone is coming from. Honest in “just say it”, calling out the elephants in the room everyone sees but nobody wants to address. For EOS to be successful in your company, you must be open & honest, or you’re just going through the motions and preserving the artificial harmony everyone thinks they want but doesn’t solve anything or move the company forward.
Open & Honest comes from a leadership team trusting each other. We shared how trust-building is a process, and we’re never done. We must keep making deposits into trust accounts with each other, to cover the inevitable withdrawals that occur when we let each other down (that human being stuff!). Companies that have trust within the leadership team intentionally build trust-building exercises into their Quarterly and Annual Pulse meetings. Trusting teams like to spend time together and will create other opportunities to do so regularly.
Are you calling out the real issues? One way to know is if the dumpster fires get put out. If they keep coming back, you’re not yet dealing with the real issue. Transparency of the V & I is critical to the team’s willingness to solve the real issues. If the V & I are not willing to share critical information or “go there” themselves, it makes it difficult for the rest of the leadership team to do it. Being vulnerable as leaders and trusting the team to solve the real issues is easy to say, and takes time and attention to get there.
More to come on the other two aspects of the EOS Journey. If you’re an EOS-using company in southeast Wisconsin, feel free to have your V & I join us for our next mastery session! Let us know and we’ll get you an invite.
Here’s to the journey!
Certified EOS Implementer™